Contact Us

To help us respond as quickly as possible to your inquiry please take a moment to consider the most suitable contact alternative.

Lenders

If you are a licensed and accredited bank or financial institution and are interested in discussing with us how we can assist our Fair Rate Movement Users, please email us at lenders@dfinanz.com and provide us with the following details so that we can respond to your inquiry:

• Your Name and role;

• The organisation you work for;

• Valid regulatory financial licence (for example AFSL or ACL);

• Country of origin;

• Best contact details for us to reach you on.

Please note, at this stage dfinanz intends to initially focus on Australian residential mortgage Fair Rate Movement Users however we are willing to discuss opportunities to assist Fair Rate Movement Users in other jurisdictions

Foreign Business Partners (Non-Australian)

If you are a licensed and accredited financial organisation who is interested in helping dfinanz to assist borrowers in foreign jurisdictions (outside Australia), please email us at partners@dfinanz.com and provide us with the following details so that we can respond to your inquiry:

• Your Name and role;

• The organisation you work for;

• Valid regulatory financial licence;

• Country of origin;

• Best contact details for us to reach you on.

Press

For any press inquiries please email us at press@dfinanz.com and provide us with the following details so that we can respond to your inquiry:

• Your Name and role;

• The organisation you work for;

• Country of origin;

• Best contact details for us to reach you on

Investors

We are funded at this time however we are always interested in hearing from investors who may wish to work with us. If that's you please email us at investors@dfinanz.com and provide the following details so that we can respond to your inquiry:

• Your name and role,

• The Company you work for,

• Country of origin,

• Best contact details for us to reach you on.

Feedback/Compliments/Complaints

General Feedback - We see feedback from our users as being crucial to helping us improve our services and the user-experience. If you have general feedback regarding our website and/or the services we provide please email us at feedback@dfinanz.com with the words “General Feedback" in the Subject field of your email.

Compliments -If we’ve done something well we welcome the opportunity of being able to recognise the efforts of our team. Please email us on feedback@dfinanz.com with the words “Compliments” in the subject field of your email.

Complaints  - We accept that sometimes we could do things better and that your complaint can help us to improve our services. If you wish to make a complaint please email us on feedback@dfinanz.com with the words “The Complaints Officer” in the subject field of your email. We will acknowledge your complaint as soon as we can and we will aim to resolve complaints as quickly as possible. We will also let you know if we require additional information from you to help us to resolve your complaint (please refer to our Privacy Policy for details regarding our complaints policy as well as our external dispute resolution process).

Complaints Regarding Privacy - dfinanz abides by and is bound by the Privacy Act and the Australian Privacy Principles (APP’s) for the protection of personal information. If you wish to complain about the handling, use or disclosure of your personal information, please email us on feedback@dfinanz.com with the words “The Privacy Officer” in the subject field of your email (please refer to our Privacy Policy for details regarding our complaints policy as well as our external dispute resolution process)

Legal and Regulatory Authorities

dfinanz encourages an open dialogue with the legal and regulatory authorities responsible for overseeing the protection of customers and the operation of the financial system. If you work for these organisations and would like to speak with us please email us on legal@dfinanz.com.